Are you a business needing IT support in London?
How would your users like unlimited IT Support and an IT helpdesk from a Microsoft Partner?
With guaranteed response times and system monitoring - all for a low fixed monthly service fee?
Here Are The Top 10 Reasons Why You’ll Want To Outsource Your IT Support To Us:
We Respond - Guaranteed!
It takes just seconds to get through to one of our technicians when you call our IT support helpdesk. We don't use voicemail and every single call is answered immediately by one of our team. We want to make sure your computer problems get fixed FAST. And since most repairs can be done remotely using our secure management tools, you don’t have to wait around for a technician to show up.
Expertise and Trust
We've been providing IT Support London and a IT helpdesk to businesses in and around London for over 20 years. All our our technicians are Microsoft Certified Engineers, which means they really understand the Microsoft products you need to use. We’ve also maintained Microsoft Partner status for over 15 years, which among the thousands of Microsoft Partners, only a very small percentage achieve.
100% No-Small-Print Satisfaction Guarantee
Quite simply, if you are ever not happy with our work, we’ll do whatever it takes to make it right to YOUR standards without charging you for it. And if we can’t make it right for whatever reason, the service is free. Can't get fairer than that!
We Won’t Hold You Hostage
Many IT companies do NOT provide their customers with simple and easy-to-understand documentation that outlines key network resources, passwords, licenses, etc. By keeping that to themselves, IT companies hold their customers “hostage” to scare them away from hiring someone else. This is both unethical and unprofessional. As a new customer of ours, we can provide you with full, written documentation of your network and all the resources, software licenses, passwords, hardware, etc., in simple terms so YOU can understand it. We keep our customers by delivering exceptional service — not by keeping them in the dark, and our IT support London helpdesk loves documentation!
We Talk Your Language
You deserve to get answers to your questions in plain English, not in confusing technical terms. Our IT helpdesk and technicians will not talk down to you or make you feel stupid because you don’t understand how all this “technology” works. That’s our job! We also make a point of understanding your particular business so that we can truly understand what it is you need to get done.
Peace Of Mind
We monitor all of our customer’s networks 24/7/365, so you never have to worry that your critical systems are working as they should. We watch over your entire network, taking the management and hassle of maintaining it off your hands. This frees you to focus on your customers and running your business, we'll focus on your IT systems, security and your backups.
Your Emergency Is Our Emergency
If you have an IT failure, we will be there to help resolve it as quickly as possible. You'll have access to instant technical support in the event of a business-critical IT emergency. If we cannot provide a solution remotely, then we will dispatch a field support engineer to your site pronto. As you would expect from a Microsoft Gold Partner all our technicians are Microsoft Certified.
We approach our work as a long-term partnership with your business. For that reason, we don't employ any sales staff. If you need IT hardware, software or a new telephone system, we’ll make a recommendation. If not, we won’t. We'll never try to sell you anything you don’t need.
Our offices are in West London, and we have transport links so good that we can be at your offices anywhere in London in super-quick time! We can visit you when remote assistance isn't really helping you, or we can come visit for a cuppa. Equally, you are welcome here anytime for a friendly chat or even if you fancied a pint!
Security and Backup
It's the most important thing you need to think about, and we think about Security and Backup all the time! So, we take the time to make sure you take security and backup seriously too. That way we are showing you we care about your business and want to work with you for a long while yet. You really don't need a silly virus causing you and us to run around after the event, so we make sure to put systems in place to protect you and us together.
Benefits For You
We often find it is someone in your office's responsibility to deal with fixing IT problems which can be quite stressful and takes them away from what they were originally employed to do. Outsourcing IT makes sense as it allows you to save money, increase productivity, improve network stability, pedict cashflow and get instant IT helpdesk support when you really need it.
Some of the industries we work with:
- Real Estate
- Financial Services
- Professional Services
- Food / Agriculture
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