With so many options in the market, it can be challenging to find the right provider of IT support in London. After all, often paralysis (the tendency to make no choice if there are too many choices on the table) is a very real thing.
However, you can't really get away with not making a decision if you want your company to remain competitive. A managed service provider (MSP) can streamline and automate processes, freeing up more time for your staff to focus on core business needs and thus improving their overall productivity.
With the why part already covered, you can move on to the how part: How can you select the right MSP for your company? How can you identify the best provider of IT support in London? The following factors can help you make the final choice:
There are three common types of licensing models: perpetual (non-expiring, and you won't have to pay for upgrades if you don't want to), subscription (renewable, often annually), and consumptive (based on usage). The best licensing model depends on the kind of services you want to get from your selected MSP.
Software solutions can be hosted on the cloud, on-premises or a hybrid of both. Most MSPs offer cloud hosting because it is more affordable for the provider and convenient for the client. But if your company already has the necessary infrastructure, you may want to consider on-premises.
After-sales support is an important consideration. No matter how well-designed a software solution is, glitches can still happen and maybe even cause downtime. Thus, a reliable IT help desk is what you need, especially one that's available 24/7/365 and has different channels (chat, email, phone).
These three guidelines should help you get on the right track toward choosing the best provider of IT support in London. For more information, get in touch with us at WEM Technology and our IT consulting team in London will be more than happy to help you.